Mobile eHealth Communication

B2B Product
• eHealth Platform • New Product • UX • UI
2015

A mobile eHealth app for patients to communicate with their physicians. The app is part of a larger platform ecosystem for optimizing administrative workflows between patients and physicians.

This solution is the winner of the InnovativeMedizin.NRW Award 2017.

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Prototype
Click dummy for testing with users

My role and responsibilities

  • Evaluation of requirements, analysis (qualitative) and process flow with flowcharts and wireframes.
  • Creation and integration of a new design system
  • RReview UI development and approve implementation.
  • End-to-end UX responsibility from requirements phase to rollout -Eight team members.
  • Prototyping and templating in JavaScript (Meteor.js and React-Native).

Used methodologies

  • Focus groups, interviews and user observation
  • Continuous UX review
  • Ideation, exploration and discovery in a cross-functional team
  • Click dummies for user tests and interviews
  • Evaluate user data and create recommended actions for sprint iterations

Software tools

  • Charting and organizational charting software Omnigraffle
  • Design tool sketch
  • Micro Interactions with FramerX
  • Developer documentation with Zeplin
  • Programming in VS code with JavaScript and React-Native
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The story behind

Development of a mobile application for a digital health communication platform for physicians and their patients for iOS and Android - Status 2017.

In addition to structuring a mandate, the lawyer can concentrate on working with the mandate: Creating notes and markings, collaborating with colleagues and clients, creating extracts and handing them over to the court - status 2021.

 

The idea

A mobile patient app to fully digitize the patient journey - from appointment with reminder to prescription within a healthcare platform.

 

Why a native app based on JavaScript?

The Meteor.JS framework enables rapid deployment to a wide range of clients using the same code base. At the same time, important hardware-based functions such as encryption and message reception can be used on mobile devices. Data protection-compliant and simple use is a prerequisite for user acceptance of a B2C service in healthcare.

 

The scope

The application is part of a health platform and must be oriented in function and design to established consumer experiences from the social media sector. To achieve a high level of acceptance among users, fast, simple, and trustworthy operating patterns must be applied.

 

The challenges

  • Review of existing software solutions (competitor analysis).
  • Obtaining user and stakeholder feedback through focus groups and interviews with physicians and employees
  • Use of established mobile user patterns (mobile first approach)
  • Cross-platform user interface and corporate design
  • Continuous implementation of changes (two-week sprints)
  • Responsive design for use on multiple devices
  • Compliance with accessibility criteria
  • Implementation of data analysis for qualitative and quantitative feedback
  • Integration payment for private physician services.
  • Continuous user reviews and analysis of user data.